Payment Policy

About Credit/Debit Card

As part of this policy, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For customer assurance, the specific options available for a transaction are displayed securely during checkout.

Payment Protection

Under this standard, sensitive card data is processed by approved payment services used at checkout. Under this standard, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

USD Checkout

Where applicable, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. Consistent with these terms, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Taxes, Cancellations, and Refunds

Consistent with these terms, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. For a straightforward customer experience, refunds that pass review are issued back to the original payment method within 5–10 business days.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 76 Congress St, Portland, Maine 04101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexciop.shop
Phone: (207) 927-8753