Refund Policy

Returns and Exchanges

Consistent with these terms, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. For customer assurance, return eligibility is assessed from the product condition, included parts, and purchase record.

Who Pays Return Shipping

In keeping with our published standards, for an approved no-reason return or exchange, return shipping is paid by the merchant. Under this standard, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

Refund Processing

In keeping with our published standards, a return must be authorized through customer service before it is shipped to the return location. In practical terms, an approved refund is issued to the original payment method within 5–10 business days following the required review.

Items Outside the Convenience-Return Program

For a straightforward customer experience, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. In practical terms, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

Order Cancellation

In practical terms, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. To keep expectations transparent, returns use 76 Congress St, Portland, Maine 04101, United States by default, subject to any different authorized address supplied for the specific request.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 76 Congress St, Portland, Maine 04101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexciop.shop
Phone: (207) 927-8753