Terms of Service

Agreement and Store Use

To keep expectations transparent, by using the hexclad storefront or placing an order, a customer agrees to these Terms of Service and the linked store policies. To keep expectations transparent, lawful use is required; interference, unauthorized access, abusive activity, and infringement are prohibited.

Catalog and Availability

In practical terms, our current assortment covers hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise, with product-specific descriptions and specifications presented on the applicable listing. To keep expectations transparent, catalog details and availability can be updated for accuracy; customers will be contacted when a correction materially affects an unfulfilled order.

Checkout Terms

For eligible requests, an order is subject to acceptance, payment authorization, fraud review, and product availability. For customer assurance, prices are presented in USD, and Taxes are collected as required by applicable law rather than under a blanket tax exemption.

Fulfillment Terms

As a service commitment, a customer may request that an order be cancelled before shipment, while a dispatched order is handled under the Refund Policy. In keeping with our published standards, the linked Shipping, Refund, Privacy, and Payment policies supplement and are incorporated into these store terms.

Responsible Administration

As part of this policy, these terms do not remove non-waivable rights provided by applicable consumer law. Where applicable, liability provisions operate only within the limits allowed by law and alongside mandatory customer protections.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 76 Congress St, Portland, Maine 04101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexciop.shop
Phone: (207) 927-8753