Shipping Policy

United States Delivery

In keeping with our published standards, orders placed with hexclad can be shipped only within the United States. In keeping with our published standards, every U.S. order receives free standard shipping under this policy.

Tracking Information

As part of this policy, once a package is dispatched, we send tracking information for delivery monitoring. For clarity, delivery estimates can be affected by carrier operations, weather, incorrect addresses, or events beyond reasonable control.

Expected Delivery Stages

As a service commitment, the standard processing period is 1–2 business days prior to shipment. In practical terms, after dispatch, standard transit normally takes 4–6 business days.

Customer Responsibilities

For customer assurance, please confirm the delivery address at checkout and notify customer service quickly about a possible error. Where applicable, cancellation is available before shipment; after dispatch, the Refund Policy controls return requests.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (207) 927-8753
Physical and return address: 76 Congress St, Portland, Maine 04101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexciop.shop